Pathways to Consumer Insight
Several centuries after Marco Polo introduced pasta noodles from China to Italians, that inventive race went one better and invented pizza, which promptly swept onto the fast-food menus of a grateful world. Now the tide may be beginning to reverse, at least in the UK, where Pizza Hut (700 restaurants across the country) has decided to re-name itself Pasta Hut. This startling decision is an effort to charm anew those customers whose palates have perhaps become jaded by family-sized Pepperoni Specials, Quattro Stagiones and American Hots, or are concerned about healthy-eating issues. Under its new name, the company is set to spend around $170 million on improving its restaurants, opening more outlets and developing its menu. The restaurants will still sell pizzas, but the new pasta-linked name will show that a range of healthier meals are now on offer, featuring a variety of new pasta-based dishes. Says chief executive Alasdair Murdoch: “We’re doing it to try to attract customers who probably haven’t been in for a few years”. It remains to be seen if the spirit of Marco Polo will exert the same influence over other pizza-eating countries like the USA. Source: London Financial Times, WARC News, Pi
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